Privacy Policy
Last updated 7 February 2024
Thank you for choosing to be part of our community at Textpanda (" Company ," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].
This privacy notice describes how we might use your information if you:
Visit our websites app.textpanda.io or textpanda.io
Engage with us in other related ways ― including any sales, marketing, or events
In this privacy notice, if we refer to:
"Website," we are referring to any website of ours that references or links to this policy
"Services," we are referring to our Website, and other related services, including any sales, marketing, or events
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
Controller
Menno Labs OÜ
Pärnu mnt. 139c 11317 Tallinn Estonia
What information do we collect?
Personal Data | Purpose | Legal justification |
|---|---|---|
Basic user information, including average keystrokes per minute, first name, last name, trial end date, plan and Stripe customer ID and subscription ID if you have a paid subscription. Contact information such as email address, phone number, address information. | Delivering and improving our products and services. Customer feedback. Fulfilling our contractual and other promises and obligations. Purchasing and ordering necessary services and products from our suppliers to maintain our business. Invoicing Marketing Bookkeeping | Necessary for the performance of contract Legal obligation |
Information of the customer relationship and the contract | Compliance with our contractual and other promises and obligations. Invoicing Bookkeeping | Necessary for the performance of contract Legal obligation |
Team information, such as team owner, team name, trial end date, members, open invites. Data of the device you are using, such as IP country/city and cookies. | Delivering and improving our products and services | Necessary for the performance of contract. |
AI Usage Data, such as chat messages content, chat title, chat history | Delivering and improving our products and services | Necessary for the performance of contract. |
Snippets data, such as their name, trigger, output, tags, draft or team status, saved keystrokes, owner and the timestamp at which they are created | Delivering and improving our products and services | Necessary for the performance of contract. |
Usage statistics - including snippet name, snippet owner, date, saved keystrokes, amount of times executed and on which website ('hostname') they are used. | Delivering and improving our products and services | Necessary for the performance of contract. |
In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website (such as by posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website , the choices you make and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You. We collect names; email addresses; contact preferences; and other similar information.
We may also collect your credentials from third parties when needed for the integrations.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe . You may find their privacy notice link(s) here: https://stripe.com/en-fi/privacy .
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
We automatically collect certain information when you visit, use or navigate the Website . This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website , and for our internal analytics and reporting purposes.
The browser extension and desktop agent software collects usage statistics of where and how many times snippets are being used.
How do we use your information?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
In legal terms, we are generally the "data controller" under European data protection laws since we determine the means and/or purposes of the data processing we perform. However, if you are a business customer with whom we have entered into a data processing agreement for the provision of corporate services to you, then you would be the "data controller" and we would be the "data processor" under European data protection laws since we would be processing data on your behalf in accordance with your instructions.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See the section below headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further information.
To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
We may contact you by email for, for example, collecting feedback or product updates/announcements.
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Will your information be shared with anyone?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website , which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Website ) or otherwise interact with public areas of the Website , such personal information may be viewed by all users and may be publicly made available outside the Website in perpetuity. If you interact with other users of our Website and register for our Website through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Website , and view your profile.
Who will your information be shared with?
In Short: We only share information with the following categories of third parties.
Cloud Computing Services
Data Analytics Services
Payment Processors
Website Hosting Service Providers
Do we use cookies and other tracking technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
Do we collect information from minors?
We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website , you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website . If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
What are your privacy rights?
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
You may contact [email protected] if you want to:
Request and receive all the data Textpanda has on you
Correct or update inaccurate or incomplete information
Request to have all your personal data deleted
Request to stop processing your data
Request a copy of your personal data in a format that can be easily transferred to another company.
Object to Textpanda processing your data
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account, or contact support.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website . To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may access your account settings and update your preferences or contact support.
Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
If the amendments are significant, we may also inform you about this by other means, for example by sending an email or placing a bulletin on our homepage. We recommend that you review this Privacy Policy from time to time to ensure you are aware of any amendments made.
How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at [email protected]. If you are a resident in the European Economic Area, the "data controller" of your personal information is Textpanda.
How can you review, update, or delete the data we collect from you?
You may at any time request access to the personal information we collect from you, change that information, or delete it by contacting [email protected].
Integrations
At Textpanda, we are committed to ensuring the privacy of our users. This policy outlines our data handling practices for the different integrations we build.
Slack
Data Collection
We collect the following data from users of the Textpanda Slack app:
Installation ID
Team or Enterprise ID
Slack User ID
Bot Token
Bot Scopes
Content of messages sent to our servers
Responses that our AI generates
Data Storage
We store user data in secure servers hosted by third-party cloud provider Redis. We retain user data only as long as necessary to provide the Textpanda Slack app services. We also archive user data for backup and disaster recovery purposes. We delete user data upon request or when it is no longer necessary. Data Sharing
We do not share user data with any third-party except when it is necessary to provide the Textpanda Slack app services. We do not sell user data to any third-party. Data Access and Control Users can access and control their data by contacting us at [email protected]. We provide users with the ability to modify, correct, or delete their data. We also provide users with the ability to export their data. Users have the right to access their data and to know how it is being used. GDPR and CCPA
If you are a resident of the European Union or California, you have certain rights under GDPR or CCPA, respectively. You have the right to know what data we collect about you, the right to have your data deleted, and the right to request that your data not be shared with third-parties. To exercise your rights, please contact us at [email protected].
Policy Changes
We may update this policy from time to time. We will notify users of any major changes to this policy by email. If you continue to use the Textpanda Slack app after the changes to this policy, you agree to the updated policy.
Hubspot
Data Collection
We collect the following data from users of the Hubspot integration:
App Type
Access- and refresh tokens
Portal ID
User ID's of actors
Content of messages sent to our servers
Responses that our AI generates
Data Storage
We store user data in secure servers hosted by third-party cloud provider Redis. We retain user data only as long as necessary to provide the Textpanda services. We also archive user data for backup and disaster recovery purposes. We delete user data upon request or when it is no longer necessary. Data Sharing
We do not share user data with any third-party except when it is necessary to provide the Textpanda Hubspot app services. We do not sell user data to any third-party. Data Access and Control Users can access and control their data by contacting us at [email protected]. We provide users with the ability to modify, correct, or delete their data. We also provide users with the ability to export their data. Users have the right to access their data and to know how it is being used. GDPR and CCPA
If you are a resident of the European Union or California, you have certain rights under GDPR or CCPA, respectively. You have the right to know what data we collect about you, the right to have your data deleted, and the right to request that your data not be shared with third-parties. To exercise your rights, please contact us at [email protected].
Policy Changes
We may update this policy from time to time. We will notify users of any major changes to this policy by email. If you continue to use the Textpanda Hubspot app after the changes to this policy, you agree to the updated policy.